Direct Debit
Customers who have opted to pay us monthly or quarterly only may pay us by Direct Debit. For most customers, paying by Direct Debit also entitles them to a discount. To create a direct debit for payment, you will need your client ID to use as the reference. Please use a six digit version of your client ID (as an example, if your client ID is say 123, then your reference will be 000123). If you would like a reminder of your client ID please contact us via the Customer Portal at http://www.cyberstrider.net.
The Direct Debit form to fill in is here
We do 2 Direct Debit transaction runs per month. The first one is on or around the 5th of the month (for invoices with due dates between 12th and 26th inclusive of the month) whilst the second one is on or around the 20th of the month (for invoice due dates between 27th of the month and 11th of the following month, inclusive). There will be a gap of a minimum 10 days between your invoice date and the date we transact from your account.
Please note that it takes 3 working days after your transaction for the funds to clear and that is when we mark your invoice as paid.
Please also note that if you have opted to pay us by Direct Debit then you must not pay us by any of the following methods as this may incur surcharges to be added to future invoices.
Bank Transfer
Bank Name: NatWest Bank
Payee Name: Cyberstrider
Sort Code: 60-23-39
Account Number: 83573844
Please use your invoice number as the reference for the payment
BACS can take 4 working days to clear in our bank account. CHAPS clears on the same day but we get notified the next morning. Your invoices will be marked as paid on confirmation of funds clearing in our bank account.
Cheque Payments
Please note there is a £15 (inc VAT) processing charge for payments by cheque. Please add this to the total invoice amount when submitting a cheque for your payment and write the invoice number on the reverse of the cheque.
Please make cheques payable to: Cyberstrider
Payments via cheque should be posted to our address:
Accounts Receivable
Cyberstrider
PO Box 2023
Wickford
SS12 9RX
United Kingdom
Cheques can take 15 days to clear fully into our bank account after receipt. Your invoice will only be marked as paid once the funds have cleared.
Credit Card / Debit Card / Paypal
We accept the following cards via our Paypal payment gateway:
Visa / Delta / Electron
MasterCard / Eurocard
PayPal Top Up Card
Maestro
Solo
American Express
Online versions of our invoices take you straight to a Paypal screen that link directly back to the invoice, so please pay using that particular link. However if you wish to pay multiple invoices via card/Paypal, or wish to pay a total amount of more than 200 GBP, then please use the 'Masspay' option within Paypal and pay to the Paypal ID paypal@cyberstrider.net.
Please note: you must not use Paypal eCheques to pay us.
Payment by this method is fairly instantaneous.
Payzone
We believe in convenience and also offer acceptance of payments over the counter via 30,000 outlets within the UK - wherever you see the 'payzone' logo. You may pay by cash, cheque, or card.
To pay this way, please open up your online invoice and select 'Payzone' from the drop down menu. Follow the process through and print out the barcoded page. Take this barcoded page to your nearest Payzone coounter and make the payment. Your payment will automatically be marked in our system.
It can take 3 working days for the funds to clear. Your invoices will be marked as paid on confirmation of funds being cleared.